|Posted by Sherri Viner on June 18, 2015 at 9:00 AM|
If you’ve read my previous blog posts then you may already know that Jimmy had surprised me with some heart shaped jewelry. One in particular was going to be a custom made heart shaped pendant with a heart diamond in the center that was being made to appear as if it was beating. Initially, the jeweler tacked the diamond in the center stationary so I could get an idea of what it would look like. We were told it was going to take a week or so to complete and I was so excited to see the final product. Well, that was the beginning of the end. What started out as the sweetest gesture and idea by a loving husband has now turned into a complete nightmarish ordeal.
After taking longer than anticipated, the necklace came back looking broken. There was absolutely no motion what so ever, it just flopped over and literally looked like the piece needed repair. I won’t bore you with all of the details; this has been an ongoing issue for months now. I’ve had to deal with multiple managers, phone calls, visits to the store, and in the end I’m stuck with a piece that I’m not in love with and that didn’t meet my expectation. It’d be one thing if we went into the store and asked for some impossible feat, but that wasn’t the case. The employees at the store suggested creating the custom piece. I didn’t even think to second guess their return policy at the time since everyone was so helpful and seemed so confident in what would be the final product.
The company policy of no returns and exchanges was their trump card. It just sickens me that their customer service was so impeccable when Jimmy was initially buying the jewelry and when issues started to arise; we quickly saw their true colors and we were even lied to point blank. Jimmy & I are very loyal buyers and initially when the store went above and beyond our expectations, we were more than inclined to become loyal patrons. Knowing what I know now, I wish we hadn’t bought more things from them while we were waiting for the necklace to be completed. I will never buy anything at this particular store chain ever again in my lifetime. I know Jimmy feels bad about it all which makes me feel terrible he feels that way. I’m not trying to be ungrateful; the thought behind what he did is so beyond anything I could put into words.
I’m just left a little crushed though; I guess I’m in a more fragile state that I realized or allowed myself to be. I get that it may seem silly to be so upset over a material item. But this whole thing was so much more than jewelry to me. It represented our son’s heart and maybe it was wrong of me to set an expectation that no matter what happens with Nicholas’ heart, this necklace was a symbol of his perfect heart and that it would beat perfectly forever. I’m finding all of this so overwhelming sad and it’s almost like a small amount of my hopes were taken from me. I also can’t get over the uncanny parallel. The heart shaped diamond was never intended to be in the center of the heart pendant and it would take customization to make it work. Nicholas’ heart was never anatomically correct and will take surgical intervention to make it work. It’s clear that no matter how many times we send the necklace back to the jeweler, the center diamond won’t beat properly. It is also clear that with all of the surgical procedures Nicholas will receive, they will all only be palliative in nature and his heart will never be fixed.
Maybe in a bittersweet way, the necklace is as it should be...
Categories: June 2015